Commercial Cancellation Policy
What happens if plans change, an order is canceled, or a reservation expires.
Effective: October 2026
1. Overview
This Commercial Cancellation Policy governs cancellations, reservation holds, missed deadlines, and account adjustments across Residents Guide, operated by Residents Guide LLC ("Residents Guide," "we," "us"). Specific payment windows, deposit terms, deliverables, and refund eligibility are determined by your submission form, invoice, plan, or commercial agreement. These terms work in conjunction with our Commercial Payment Terms.
2. Reservation Holds and Refund Eligibility
Because reservations pause availability and reserve platform capacity, deposit terms and refund eligibility are established by the details provided on your submission form, plan, or agreement prior to payment:
Conditional & Refundable Terms: If your plan, submission form, or agreement explicitly specifies a refundable deposit, cancellation window, or satisfaction period, refund requests submitted within that designated timeframe are honored in full.
Standard Non-Refundable Holds: Where a plan or agreement designates a deposit as a non-refundable reservation hold, remitted funds become non-refundable upon receipt once capacity is reserved.
3. Expired Windows and Order Adjustments
When an invoice or balance settlement window lapses without completion:
If your agreement provides for a refund upon cancellation or release, funds are returned according to those terms.
Where non-refundable terms apply, remitted deposits credit toward prepaid directory standing or services as defined in your agreement, so your payment remains credited to your business.
4. Competing Requests
When multiple businesses submit requests for the same position, orders are secured in the order cleared payments are confirmed.
If a position is secured by another provider before your payment is verified, we will notify you immediately. You may apply your payment toward an available alternative or receive an immediate 100% refund.
5. Subscription Cancellations
For recurring subscriptions and renewals, cancellation requests must be submitted in writing prior to your scheduled renewal date. Once canceled, services continue through the end of the current paid billing period, with no partial or mid-term refunds unless your agreement provides otherwise.
6. Cancellation Support and Notices
To submit a cancellation notice, request an account adjustment, or inquire about your agreement terms, contact support@residentsguide.us or write to:
Residents Guide LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States