Payment Terms
How commercial payments, invoices, and renewals work for your business.
Effective: November 4, 2026
1. Overview
These Payment Terms govern all commercial purchases, partner orders, and invoices across Residents Guide, operated by Residents Guide LLC ("Residents Guide," "we," "us"). When you submit an intake reservation, order a service, or manage a listing, you agree to these payment terms alongside our Business Terms, Cancellation Policy, and Business Privacy.
These terms also operate alongside our general Terms of Service, Privacy Policy, and Cookies Policy, which apply to all use of the Residents Guide platform. Your submission form, invoice, or agreement establish specific pricing, payment windows, and billing schedules.
2. How to Pay
We support direct payment methods based on the instructions provided on your invoice or submission form:
Zelle Business: Sent to verification@residents.guide. Include your business name, district, and category in the transfer memo for accurate crediting.
Bank Transfer (ACH): Handled through direct bank transfer for eligible invoices and scheduled recurring renewals.
Direct Bank Wire: Handled using the banking coordinates provided directly on your invoice.
All payments are made in full in US Dollars, covering any sending or intermediary bank fees.
3. Confirming Your Payment
Payment windows and deadlines are specified on your submission form or invoice (typically 24 hours). Payments credit to your account once funds clear and ledger details are matched to your business profile.
4. Cancellations and Unconfirmed Payments
Refund eligibility, cancellation terms, and deposit conditions are governed by your submission form, plan, or commercial agreement. For complete details on holds, expirations, and directory credit, refer to our Cancellation Policy.
If an order or payment window is not completed within the designated timeframe, remitted funds are refunded or credited toward directory standing based on the terms established in your agreement.
If a requested placement or service is secured by another party before your payment is verified, we will notify you immediately to issue a full refund or transfer the funds to an available alternative.
5. Renewals
Recurring subscriptions and renewals follow the terms specified in your agreement. We provide advance written notice before any renewal window or rate adjustment takes effect. You may cancel recurring billing by providing written notice prior to your scheduled renewal date.
6. Billing Support and Notices
Questions? Send us a message.
Residents Guide LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States